Best of 11 watch stores in Phoenix
Phoenix, a vibrant city in the desert, boasts a variety of watch stores that cater to all tastes and budgets. From luxury brands like Rolex and Omega to affordable options, these stores offer a wide selection of timepieces for both casual and formal occasions. Some even provide repair and customization services. Explore the diverse watch stores in Phoenix to find the perfect watch for you.
- 1. Hinrichsen Jewelers
- 2. The Watch Repair Company
- 3. Inventory Adjusters
- 4. Watch N Save Jeweler
- 5. OmegaAddict
- 6. Ganem Jewelers
- 7. Ganem Jewelers
- 8. Diamond Jim's Jewelry
- 9. The Jewelry Exchange in Phoenix | Jewelry Store | Engagement Ring Specials
- 10. Biltmore Shoes Jewelry and Watch Repair
- 11. Jewelry by Ulises & More LLC
1. Hinrichsen Jewelers
Personalized service and custom design appointments available

The author recently had an excellent experience getting a watch battery replaced. They decided to visit the location, which is near a Target, as they needed to go there. This was their first time at the establishment, and they were very pleased with the service.
The author had let ten of their watches' batteries die during the COVID-19 pandemic since they were not going out and had started using an Apple Watch instead. They had walked past their collection of watches every day, feeling guilty for neglecting them. The battery replacement service was efficient and well-done, leaving the author impressed and planning to return.
2. The Watch Repair Company
Comprehensive repair services and expert technicians

For months, I had been searching for a watch repair shop with no success. Frustrated, I had resorted to keeping my watch in my purse and made a mental note to look for one while out. One day, while driving east on Indian School Rd, I spotted The Watch Repair Company in a small strip mall. I immediately turned around and parked in their lot.
The shop was unassuming but clean, which I found refreshing as most watch and clock repair shops tend to be cluttered. I had found this business on Yelp, and all the reviews were accurate. The owner was friendly, fast, and even sold affordable watches. I highly recommend this place to anyone in need of watch repairs or a new timepiece.
3. Inventory Adjusters
Expertise in inventory control and management

Inventory Adjusters receives high praise from clients for their exceptional service in watch batteries and servicing. TrustAnalytica highly recommends Inventory Adjusters as the go-to place for watches, emphasizing their excellence in the industry.
4. Watch N Save Jeweler
Offers watch repair and engraving services

Customers appreciate fast and high-quality customer service, which can greatly enhance their shopping experience. However, there are instances when even the most satisfied customers can become frustrated, such as when there is a mistake with their order. One example is a customer who experienced a gold mix-up with their custom gold ring. This error not only caused inconvenience but also resulted in additional expenses for the customer.
The customer had specifically requested a certain gold mixture for their custom-made ring, but the shop mistakenly used a different alloy. This mistake went unnoticed until the customer received the ring and took it to a separate appraiser for verification. Upon discovering the error, the customer understandably felt upset and disappointed, not only because of the mix-up but also due to the extra cost of having the ring remade with the correct gold alloy. The situation highlights the importance of attention to detail and accuracy in customer service, especially when it comes to custom orders.
5. OmegaAddict

6. Ganem Jewelers
Knowledgeable and dedicated staff for personalized service

Nancy is known for her warm and inviting personality, and she has extensive knowledge in the area of fine jewelry and premium and luxury brand watches. She is an asset to the store, providing expert advice and assistance to customers. The customer service at this store is exceptional, with every experience leaving a positive impression.
The store's selection of watches is top-notch, featuring a wide variety of high-end brands. Whether you're looking for a classic timepiece or a statement piece, the store has something to offer for everyone. From the excellent customer service to the impressive watch selection, this store goes above and beyond to provide a satisfying shopping experience.
7. Ganem Jewelers
Custom jewelry design, repair, and appraisal services

Nancy demonstrates exceptional skill in delicately repairing jewelry. She meticulously inspects and cleans cherished pieces, restoring them to their original glory. Nancy's expertise extends beyond jewelry repairs, as she is also knowledgeable about luxury brand watches from established companies.
Nancy's personality is warm and inviting, making customers feel comfortable and at ease. Her extensive knowledge of fine jewelry and premium watches is evident in her ability to answer questions and provide insight into the pieces she handles. Overall, Nancy provides excellent care and attention to detail, making her a trusted professional in jewelry repair and maintenance.
8. Diamond Jim's Jewelry
Knowledgeable and friendly staff with exceptional customer service

Diamond Jim's, under the leadership of James, is dedicated to providing excellent service for its customers. James, the heir to the Diamond Jim's dynasty, is known for his patience, kindness, and tolerance of customer inquiries. He ensures that each customer receives the best deal possible by sharpening his pencil and working diligently to give a favorable offer.
Diamond Jim's strives to provide the most value for customers who wish to sell their valuables. The company is committed to offering the best deal, going above and beyond to ensure customer satisfaction. By utilizing his expertise and working hard, James is able to deliver on Diamond Jim's promise of providing top-notch customer service and the most favorable deals.
9. The Jewelry Exchange in Phoenix | Jewelry Store | Engagement Ring Specials
Engagement ring specials and financing options available

The Jewelry Exchange provides exceptional customer service, with knowledgeable salespersons who go above and beyond to meet their customers' needs. Both Darlene and Jordan demonstrated expertise in assisting their customers in finding the perfect diamond pieces.
Darlene helped a customer with a specific idea in mind for a diamond purchase, and her ability to understand and meet the customer's needs resulted in a successful sale. Similarly, Jordan assisted a different customer in selecting the ideal anniversary band by presenting various options until the customer found their desired piece. Overall, the customer service experience at Jewelry Exchange was highly positive.
10. Biltmore Shoes Jewelry and Watch Repair
Expertise in luxury watch repair

Biltmore Shoes Jewelry and Watch Repair has received a high rating of 4.8 from 102 visitors who have shared their experiences through 102 feedback posts. Many customers have expressed their satisfaction with the friendly and honest service provided when selling gold bullion. The convenience of receiving cash on the spot has been well-received, despite the offers being slightly lower than online exchanges. Moreover, the shoe repair service of the establishment has gained a positive reputation, with customers acknowledging the high-quality craftsmanship and reasonable pricing.
Users have appreciated the excellent service and expertise in jewelry and watch repair. They have highlighted the staff's ability to fix complex problems and the use of high-quality materials. On the other hand, some customers have expressed their disappointment with the slow service and the need for more updates on the repair status. Despite these minor setbacks, the overall feedback suggests that Biltmore Shoes Jewelry and Watch Repair is a reliable and trustworthy establishment.
11. Jewelry by Ulises & More LLC

Watch Battery Replacement: Overpriced and Unfair Paying $16 for a new watch battery is outrageous, especially when it takes less than a minute to replace it with a battery that likely costs the store only a dollar. This kind of pricing is nothing short of robbery and speaks volumes about the lack of integrity in some businesses. If this is how they handle a simple battery replacement, it's hard to trust them with anything more valuable.