Best of 14 furniture stores in Chelsea NYC

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A word of caution for those considering France & Son for their furniture needs: the company falls short in both product quality and customer service. Disappointing experiences with France & Son are regretfully all too common, as the furniture's construction tends to be subpar, leading to frequent breakdowns and repairs. Moreover, customer complaints about the lack of attentiveness and understanding from customer support agents are widespread.

In stark contrast, France and Son provides an exceptional interior design experience, boasting an outstanding selection of furniture and décor that is sure to impress. Their commitment to quality is clear, as each item embodies the finest craftsmanship available. Expect a seamless purchasing process, from browsing to delivery, thanks to the customer service team's expertise and dedication. It goes without saying that the experience of these two customers is a testament to the disparity in quality and service between France & Son and France and Son, leaving no doubt about which establishment to trust for your interior design requirements.

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A range of modern furniture and decor is available, providing customers with a variety of options to choose from. The selection is well-curated, featuring contemporary designs and styles that are sure to appeal to those looking to stay up-to-date with the latest trends. However, it is important to note that the prices for these items are on the higher side. Those who are looking to furnish their homes or offices with modern pieces may need to be prepared to make a significant investment.

The staff at the store are welcoming and eager to assist customers with any inquiries they may have. Their friendly demeanor and willingness to help make for a positive shopping experience. In addition, the store offers a wide variety of furniture in different styles and materials. However, some customers have noted that the quality of the items could be better. While the pieces may look great, they may not always hold up well over time. As such, it is essential to thoroughly inspect each item before making a purchase to ensure that it meets one's quality expectations.

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Stickley Furniture's mattress line has garnered significant praise from many satisfied customers. The brand's commitment to quality craftsmanship and innovative design is evident in their mattresses, which have been consistently rated highly for comfort and support. With a 4.5-star rating based on 128 customer reviews, it's clear that Stickley Furniture has established a strong reputation for delivering exceptional sleep solutions.

The company's use of high-quality materials and attention to detail have earned them a loyal following among customers seeking a luxurious and comfortable sleeping experience. The mattresses are designed to provide optimal support for all types of sleepers, with a range of firmness options available to suit individual preferences. The brand's commitment to sustainability and responsible sourcing practices also resonates with environmentally conscious consumers. Many reviewers have noted the durability of Stickley Furniture's mattresses, citing their longevity as a testament to the brand's quality. Overall, Stickley Furniture's mattress line is an excellent choice for those seeking a comfortable and supportive sleep solution from a reputable and responsible brand.

Haute Living offers modern furniture stores in New York and designer furniture that is usually unique and stunning!

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One should reconsider purchasing from Room and Board due to the negative experiences reported by some customers. For instance, friends of mine who bought from this store experienced delivery issues and were disappointed with the comfort of the furniture, despite liking its appearance. I too encountered significant problems with Room and Board, which led to a waste of time and resources.

On a more positive note, a favorite furniture store in NYC stands out for its exceptional customer service. The staff are known for their expertise and for ensuring that customers select items that suit their needs. Furthermore, this store offers a wide variety of stylish and comfortable pillows, demonstrating their commitment to providing high-quality products.

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EQ3's flagship store in Manhattan is a must-visit destination for modern furniture enthusiasts. This spacious and well-designed store showcases an impressive selection of custom upholstery, solid wood furniture, and other home goods. From sleek and minimalist designs to more ornate and decorative pieces, EQ3 offers something for every taste and style.

The staff at the EQ3 flagship store are knowledgeable and helpful, providing excellent customer service and ensuring that every visitor has a positive shopping experience. The store itself is a work of art, with stunning displays and an open, airy layout that makes it easy to browse and explore. Overall, EQ3 is a standout destination for modern furniture and home goods in Manhattan, and well worth a visit for anyone looking to update their home with stylish, high-quality pieces.

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Many customers have experienced issues with hardware loosening over time, and products arriving in poor condition due to the shipping process. Customer service has been reported to be difficult to contact, and complaints are often not promptly addressed. The delivery process can also be lengthy, causing frustration for those awaiting their orders.

Take, for instance, a recent customer who ordered a leather sofa for $4,805.10 in July 2023. Upon arrival, the sofa did not match the provided swatch in color or texture, while the accompanying chairs did. Despite attempts to replace the sofa, the quality issue persisted. The company offered a refund, but only if they could pick up the sofa. Despite confirming pick-up on August 5, 2024, the customer has yet to receive their refund. After contacting customer service twelve times, they have been met with excuses and a lack of action. This situation raises concerns about the company's honesty and willingness to rectify their mistakes. As a result, potential customers may want to consider other options for their purchasing needs.

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Lazzoni is a fantastic store with exceptional people and products. The customer service is outstanding, with Mehmet and Azad demonstrating professionalism and responsiveness throughout the process. Mehmet's ability to understand customers' needs and tailor furniture to their spaces and desires is truly impressive, making for a highly personalized and satisfying experience.

Visiting Lazzoni was a delight, thanks to the excellent service provided by Mouny. She ensured that we had an exceptional experience, going above and beyond to meet our needs. The store's products are top-notch, and the level of expertise and professionalism shown by the staff is commendable. Overall, we highly recommend Lazzoni for anyone looking for high-quality furniture and exceptional customer service.