Top 25 car rentals in Houston
Considering a visit to Houston? Car rentals in Houston offer a convenient and flexible way to explore the city and its surroundings. With a range of options available, car rentals in Houston provide convenient pick-up and drop-off locations, a variety of vehicle choices, and competitive pricing. Make the most of your Houston adventure with the ease and convenience of car rentals.
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- 1. FIFTH RENT-A-CAR
- 2. Enterprise Rent-A-Car
- 3. Enterprise Rent-A-Car
- 4. Budget Car Rental
- 5. National Car Rental
- 6. Elite Rent a Car
- 7. National Car Rental
- 8. Alamo Rent A Car
- 9. Avis Car Rental
- 10. Horizon Rental Cars
- 11. Elite Rent a Car
- 12. Alamo Rent A Car
- 13. Elite Rent a Car
- 14. Easirent Car Rental Houston Hobby Airport (HOU)
- 15. IAH Houston Rental Car Center
- 16. Enterprise Rent-A-Car
- 17. Enterprise Rent-A-Car
- 18. Avis Car Rental
- 19. Enterprise Rent-A-Car
- 20. Budget Car Rental
- 21. Enterprise Rent-A-Car
- 22. Budget Car Rental
- 23. Enterprise Rent-A-Car
- 24. Budget Car Rental
- 25. Avis Car Rental
1. FIFTH RENT-A-CAR
Convenient location near major highways
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Fifth Rent-A-Car is a top-notch transportation service located in Houston, Texas, with an impressive reputation for excellent customer service. According to 624 customer reviews, the process of renting a car from them is quick, efficient, and seamless. The company stands out for its outstanding customer service, making it an excellent choice for anyone seeking a reliable rental car experience.
Fifth Rent-A-Car, located at 11211 Katy Fwy Suite 165, Houston, TX 7
Fifth Rent-A-Car is a top-notch transportation service located in Houston, Texas, with an impressive reputation for excellent customer service. According to 624 customer reviews, the process of renting a car from them is quick, efficient, and seamless. The company stands out for its outstanding customer service, making it an excellent choice for anyone seeking a reliable rental car experience.
Fifth Rent-A-Car, located at 11211 Katy Fwy Suite 165, Houston, TX 7
2. Enterprise Rent-A-Car
24/7 roadside assistance offered
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The vehicle I received was in excellent condition and the shuttle service operated promptly. The staff members were friendly and helpful. However, I encountered an issue with the vehicle type as the full-size SUV I had reserved was not available. Although I had made the reservation a half-hour in advance, I was informed that a different vehicle would have to be provided.
Upon returning the vehicle, I was charged $412 without any clear explanation of the charges. This was unexpected and concerning, but as I had a plane to catch, I paid the amount and left. It is worth noting that this unexpected charge left a sour note on an otherwise positive experience. It would have been preferable to receive clear communication about any additional charges prior to paying.
The vehicle I received was in excellent condition and the shuttle service operated promptly. The staff members were friendly and helpful. However, I encountered an issue with the vehicle type as the full-size SUV I had reserved was not available. Although I had made the reservation a half-hour in advance, I was informed that a different vehicle would have to be provided.
Upon returning the vehicle, I was charged $412 without any clear explanation of the charges. This was unexpected and concerning, but as I had a plane to catch, I paid the amount and left. It is worth noting that this unexpected charge left a sour note on an otherwise positive experience. It would have been preferable to receive clear communication about any additional charges prior to paying.
3. Enterprise Rent-A-Car
User-friendly online booking system
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Enterprise is a car rental company that is known for its high-quality customer service. Although it may not be the most economical option, customers can expect excellent service from this company. Recently, I had a positive experience with Enterprise when I left my notebook, which contained all of my important contacts and business cards, at their Hobby Airport location in Houston, Texas.
According to reviews for the Hobby Airport Enterprise location, customers have given high ratings for customer service, vehicle condition, and car cleanliness. The location is also praised for its shuttle service and the cleanliness of its shuttle buses. However, some customers have noted long wait times for pick-up and drop-off. Despite this, the overall rating for this location is positive, indicating that customers appreciate the high-quality service they receive from Enterprise.
Enterprise is a car rental company that is known for its high-quality customer service. Although it may not be the most economical option, customers can expect excellent service from this company. Recently, I had a positive experience with Enterprise when I left my notebook, which contained all of my important contacts and business cards, at their Hobby Airport location in Houston, Texas.
According to reviews for the Hobby Airport Enterprise location, customers have given high ratings for customer service, vehicle condition, and car cleanliness. The location is also praised for its shuttle service and the cleanliness of its shuttle buses. However, some customers have noted long wait times for pick-up and drop-off. Despite this, the overall rating for this location is positive, indicating that customers appreciate the high-quality service they receive from Enterprise.
4. Budget Car Rental
Convenient location in Houston
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The car rental service provided was satisfactory, with a clean and well-maintained vehicle supplied. However, the process of renting the car took more time than anticipated, causing a slight delay.
The location of the rental service is advantageous, offering easy access and convenience. Yet, the rates for renting a car were higher compared to other rental services. Despite the higher prices, the overall experience of renting the car was generally acceptable.
The car rental service provided was satisfactory, with a clean and well-maintained vehicle supplied. However, the process of renting the car took more time than anticipated, causing a slight delay.
The location of the rental service is advantageous, offering easy access and convenience. Yet, the rates for renting a car were higher compared to other rental services. Despite the higher prices, the overall experience of renting the car was generally acceptable.
5. National Car Rental
Commitment to cleanliness and safety
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Madeleine McDuff, the assistant branch manager at this location of the Emerald Club, provides excellent assistance to customers. I felt compelled to write this review because of her exceptional help. The Emerald Club offers convenience and expedience, making it an ideal choice for both business and leisure travelers.
Madeleine McDuff, in particular, offers top-notch service, ensuring that customers' needs are met efficiently and effectively. Her professionalism and dedication to her job make the Emerald Club an even better choice for travelers. The club's commitment to providing a smooth and hassle-free experience is evident in the quality of service that Madeleine provides.
Madeleine McDuff, the assistant branch manager at this location of the Emerald Club, provides excellent assistance to customers. I felt compelled to write this review because of her exceptional help. The Emerald Club offers convenience and expedience, making it an ideal choice for both business and leisure travelers.
Madeleine McDuff, in particular, offers top-notch service, ensuring that customers' needs are met efficiently and effectively. Her professionalism and dedication to her job make the Emerald Club an even better choice for travelers. The club's commitment to providing a smooth and hassle-free experience is evident in the quality of service that Madeleine provides.
6. Elite Rent a Car
Free cancellation up to 24 hours before rental
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Elite Rent a Car offers convenient and clean vehicles at affordable prices. The staff is exceptional, providing elite services and making customers feel welcome. The office is located in a safe area, housing a fleet of brand new cars.
Renters can take advantage of great prices and unlimited mileage. This eliminates the need to worry about additional costs based on distance traveled. Overall, Elite Rent a Car provides a top-notch rental experience through their excellent service and budget-friendly pricing.
Elite Rent a Car offers convenient and clean vehicles at affordable prices. The staff is exceptional, providing elite services and making customers feel welcome. The office is located in a safe area, housing a fleet of brand new cars.
Renters can take advantage of great prices and unlimited mileage. This eliminates the need to worry about additional costs based on distance traveled. Overall, Elite Rent a Car provides a top-notch rental experience through their excellent service and budget-friendly pricing.
7. National Car Rental
Offers a loyalty program for frequent renters
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A medium-sized SUV was reserved online through National for a trip to Houston. The price offered by National was significantly cheaper, approximately half, than that of Hertz and Enterprise. Upon returning the car, the same National representative was present and recognized the individuals, quickly adjusting the total cost back down to the original quoted price.
National's prices for a medium-sized SUV were found to be budget-friendly, being nearly half the cost of Hertz and Enterprise. The same National representative who assisted during the car pick-up was also present when the vehicle was returned, recalling the individuals and lowering the total cost to the initial quoted price within a few minutes.
A medium-sized SUV was reserved online through National for a trip to Houston. The price offered by National was significantly cheaper, approximately half, than that of Hertz and Enterprise. Upon returning the car, the same National representative was present and recognized the individuals, quickly adjusting the total cost back down to the original quoted price.
National's prices for a medium-sized SUV were found to be budget-friendly, being nearly half the cost of Hertz and Enterprise. The same National representative who assisted during the car pick-up was also present when the vehicle was returned, recalling the individuals and lowering the total cost to the initial quoted price within a few minutes.
8. Alamo Rent A Car
Offers a rewards program for frequent renters
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Dylan and Amber, employees at a car rental location, were particularly welcoming and helpful to customers. They were efficient in their work, ensuring a smooth and quick process for their clients. In one instance, Dylan went above and beyond by swapping out a client's first car selection that had an unpleasant smell, even apologizing for the inconvenience.
The customer was pleased with their rental experience and praised the staff's friendliness. The rental process was quick and easy, taking only five minutes from start to finish. The customer was so satisfied with the service that they plan to use the same car rental location for any future rental needs in the area.
Dylan and Amber, employees at a car rental location, were particularly welcoming and helpful to customers. They were efficient in their work, ensuring a smooth and quick process for their clients. In one instance, Dylan went above and beyond by swapping out a client's first car selection that had an unpleasant smell, even apologizing for the inconvenience.
The customer was pleased with their rental experience and praised the staff's friendliness. The rental process was quick and easy, taking only five minutes from start to finish. The customer was so satisfied with the service that they plan to use the same car rental location for any future rental needs in the area.
9. Avis Car Rental
Special discounts for long-term rentals
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I booked a car rental reservation through my sister's Costco account without any issues. Upon arrival, I found that the rental was already reserved under my name, and I was promptly given an intermediate car, which was in acceptable condition.
However, the car rental location provided a terrible customer experience. Despite having a prepaid reservation, I was informed along with several other customers that no cars were available. This lack of professionalism and inability to fulfill commitments warrants a negative rating, if such a feature were available.
I booked a car rental reservation through my sister's Costco account without any issues. Upon arrival, I found that the rental was already reserved under my name, and I was promptly given an intermediate car, which was in acceptable condition.
However, the car rental location provided a terrible customer experience. Despite having a prepaid reservation, I was informed along with several other customers that no cars were available. This lack of professionalism and inability to fulfill commitments warrants a negative rating, if such a feature were available.
10. Horizon Rental Cars
Offers roadside assistance and after-hours return
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Horizon Rental Cars, a small, local business located on Washington Ave in Rice Military, offers a fantastic rental experience. The establishment provides a variety of cars to meet customers' needs, and I was more than satisfied with the vehicle I rented. Initially, I had some doubts, but the car I received was in excellent condition, alleviating any concerns.
The staff at Horizon Rental Cars were friendly, professional, and helpful, making my rental experience even better. They took the time to explain the car's features, answered all my questions, and provided exceptional customer service. I highly recommend Horizon Rental Cars for anyone looking for a reliable and enjoyable car rental experience in Rice Military.
Horizon Rental Cars, a small, local business located on Washington Ave in Rice Military, offers a fantastic rental experience. The establishment provides a variety of cars to meet customers' needs, and I was more than satisfied with the vehicle I rented. Initially, I had some doubts, but the car I received was in excellent condition, alleviating any concerns.
The staff at Horizon Rental Cars were friendly, professional, and helpful, making my rental experience even better. They took the time to explain the car's features, answered all my questions, and provided exceptional customer service. I highly recommend Horizon Rental Cars for anyone looking for a reliable and enjoyable car rental experience in Rice Military.
11. Elite Rent a Car
24/7 roadside assistance for peace of mind
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DeDe Westling and Kaylin Stjulien had reserved rental cars, but upon arrival, none were available. Both women had positive experiences with the representative they interacted with at Elite Rent a Car. In DeDe's case, she spoke with Juan Miguel, who was described as nice, cheerful, and accommodating. Similarly, Kaylin also had a smooth interaction with Juan, noting that he made the process easy with no complications. Both women expressed their intention to recommend Elite Rent a Car to others, with Kaylin specifically thanking Juan for his help and encouraging words.
Overall, both women were impressed with Elite Rent a Car, not only due to the smooth rental process facilitated by Juan but also because of the attractive appearance of the location. DeDe went so far as to describe the place as "beautiful inside and out." Furthermore, both women appreciated the transparent pricing practices of Elite Rent a Car, with DeDe noting that the price they quoted was the price she paid. Overall, their experiences suggest that Elite Rent a Car is a reliable and trustworthy option for those in need of rental vehicles.
DeDe Westling and Kaylin Stjulien had reserved rental cars, but upon arrival, none were available. Both women had positive experiences with the representative they interacted with at Elite Rent a Car. In DeDe's case, she spoke with Juan Miguel, who was described as nice, cheerful, and accommodating. Similarly, Kaylin also had a smooth interaction with Juan, noting that he made the process easy with no complications. Both women expressed their intention to recommend Elite Rent a Car to others, with Kaylin specifically thanking Juan for his help and encouraging words.
Overall, both women were impressed with Elite Rent a Car, not only due to the smooth rental process facilitated by Juan but also because of the attractive appearance of the location. DeDe went so far as to describe the place as "beautiful inside and out." Furthermore, both women appreciated the transparent pricing practices of Elite Rent a Car, with DeDe noting that the price they quoted was the price she paid. Overall, their experiences suggest that Elite Rent a Car is a reliable and trustworthy option for those in need of rental vehicles.
12. Alamo Rent A Car
Offers a range of additional services such as GPS and car seats
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The car rental process at the Houston Hobby Airport was smooth and efficient. Upon arrival, the shuttle service provided swift transportation to the rental facility. At the counter, Alamo's staff greeted me with friendliness and provided helpful assistance. The car I received was clean and in good condition, making for a great rental experience.
The return process was equally easy. I appreciated the convenience of Alamo's system, which allowed for a hassle-free drop-off. The car was quickly inspected, and I received immediate confirmation that everything was in order. Overall, my experience with Alamo at the Houston Hobby Airport was positive, with efficient services and a well-maintained vehicle.
The car rental process at the Houston Hobby Airport was smooth and efficient. Upon arrival, the shuttle service provided swift transportation to the rental facility. At the counter, Alamo's staff greeted me with friendliness and provided helpful assistance. The car I received was clean and in good condition, making for a great rental experience.
The return process was equally easy. I appreciated the convenience of Alamo's system, which allowed for a hassle-free drop-off. The car was quickly inspected, and I received immediate confirmation that everything was in order. Overall, my experience with Alamo at the Houston Hobby Airport was positive, with efficient services and a well-maintained vehicle.
13. Elite Rent a Car
Loyalty rewards program for frequent renters
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From the initial phone call about renting a vehicle, the service exceeded expectations. The process was professional, with quick responses and a variety of car options at reasonable prices. Juan Miguel was particularly helpful and easy to work with, making for an enjoyable experience.
The vehicle itself was in excellent condition, adding to the positive experience. Upon pickup, the car was clean, well-maintained, and ran smoothly. The return process was also seamless, with no issues or additional charges. Overall, the entire experience was exceptional and I would highly recommend the service to others.
From the initial phone call about renting a vehicle, the service exceeded expectations. The process was professional, with quick responses and a variety of car options at reasonable prices. Juan Miguel was particularly helpful and easy to work with, making for an enjoyable experience.
The vehicle itself was in excellent condition, adding to the positive experience. Upon pickup, the car was clean, well-maintained, and ran smoothly. The return process was also seamless, with no issues or additional charges. Overall, the entire experience was exceptional and I would highly recommend the service to others.
14. Easirent Car Rental Houston Hobby Airport (HOU)
Offers a reward program for frequent renters
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Pros: The staff at the car dealership were professional, even though the lot was empty. They should be prepared to handle unhappy customers more effectively.
Pros: I received acceptable service, but the car I was provided with was very basic. There was no shuttle service to the airport, which forced me to get a hotel.
Cons: I was disappointed with many aspects of my experience and will not negotiate the price again.
Pros: The staff at the car dealership were professional, even though the lot was empty. They should be prepared to handle unhappy customers more effectively.
Pros: I received acceptable service, but the car I was provided with was very basic. There was no shuttle service to the airport, which forced me to get a hotel.
Cons: I was disappointed with many aspects of my experience and will not negotiate the price again.
15. IAH Houston Rental Car Center
Convenient shuttle service to and from airport
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A disastrous experience occurred, with an unreasonably long wait time of over an hour. The employees were poorly organized, prioritizing their personal activities such as cell phone use, eating, and planning their departure over their work responsibilities.
The service was non-existent, with insufficient staff and cars leading to a wait time of over one and a half hours for a car. A lack of assistance and resources resulted in a highly inconvenient and unsatisfactory experience for those affected.
A disastrous experience occurred, with an unreasonably long wait time of over an hour. The employees were poorly organized, prioritizing their personal activities such as cell phone use, eating, and planning their departure over their work responsibilities.
The service was non-existent, with insufficient staff and cars leading to a wait time of over one and a half hours for a car. A lack of assistance and resources resulted in a highly inconvenient and unsatisfactory experience for those affected.
16. Enterprise Rent-A-Car
Exceptional customer service
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If you're looking for top-notch transportation services, look no further than the business located at 6115 Farm to Market 1
If you're looking for top-notch transportation services, look no further than the business located at 6115 Farm to Market 1
17. Enterprise Rent-A-Car
24/7 roadside assistance available
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Renting a car can sometimes be a hassle, but the process was made easy and trouble-free by the staff at the rental company. They provided excellent customer service, ensuring that everything went smoothly. The staff was friendly and helpful, making the experience enjoyable.
The car rental process was not only easy but also efficient. The staff provided great service, ensuring that everything was taken care of quickly. Their friendliness and helpfulness made the experience a positive one, with the whole process being smooth and problem-free. Overall, the staff and service made for a great car rental experience.
Renting a car can sometimes be a hassle, but the process was made easy and trouble-free by the staff at the rental company. They provided excellent customer service, ensuring that everything went smoothly. The staff was friendly and helpful, making the experience enjoyable.
The car rental process was not only easy but also efficient. The staff provided great service, ensuring that everything was taken care of quickly. Their friendliness and helpfulness made the experience a positive one, with the whole process being smooth and problem-free. Overall, the staff and service made for a great car rental experience.
18. Avis Car Rental
Free shuttle service to and from airports
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The customer reported poor communication and disgraceful service during a car rental experience with a breakdown reported 24 hours ago and still waiting for assistance. They tried to seek help from customer service but to no avail. Despite this negative experience, the customer has had positive experiences with this Budget location in the past, leading them to continue renting from them after a bad experience with Hertz.
The customer values the quality of service they receive from this Budget location, having rented from them several times before with satisfaction. The excellent service provided at this location has kept the customer coming back, even after experiencing issues with other rental companies. Unfortunately, their most recent experience was marred by a lack of communication and assistance, which has left the customer unsure of what to do next.
The customer reported poor communication and disgraceful service during a car rental experience with a breakdown reported 24 hours ago and still waiting for assistance. They tried to seek help from customer service but to no avail. Despite this negative experience, the customer has had positive experiences with this Budget location in the past, leading them to continue renting from them after a bad experience with Hertz.
The customer values the quality of service they receive from this Budget location, having rented from them several times before with satisfaction. The excellent service provided at this location has kept the customer coming back, even after experiencing issues with other rental companies. Unfortunately, their most recent experience was marred by a lack of communication and assistance, which has left the customer unsure of what to do next.
19. Enterprise Rent-A-Car
Expedient and seamless rental process
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The car rental service I used was quick and efficient. Upon arrival, the car was already clean and ready for use. The process of renting a car from this location was smooth and hassle-free.
I rented a car for a week and found the vehicle to be in good condition. The pick-up and drop-off process were both straightforward, making for a positive rental experience.
The car rental service I used was quick and efficient. Upon arrival, the car was already clean and ready for use. The process of renting a car from this location was smooth and hassle-free.
I rented a car for a week and found the vehicle to be in good condition. The pick-up and drop-off process were both straightforward, making for a positive rental experience.
20. Budget Car Rental
User-friendly online booking system
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I recently rented a car from Budget's location at 9711 Southwest Freeway in Houston. The rental process was smooth and the car I received was in excellent condition. I was impressed with the quality of the service and would not hesitate to rent from them again in the future.
During my rental period, I encountered an issue where I got a flat tire on the road. Fortunately, there was an Avis/Budget service center right in front of me. The staff, particularly Alex, quickly came to my assistance and filled my tire with air, allowing me to continue my journey. I am grateful for the swift help I received from Avis/Budget and would like to thank them for their excellent service.
I recently rented a car from Budget's location at 9711 Southwest Freeway in Houston. The rental process was smooth and the car I received was in excellent condition. I was impressed with the quality of the service and would not hesitate to rent from them again in the future.
During my rental period, I encountered an issue where I got a flat tire on the road. Fortunately, there was an Avis/Budget service center right in front of me. The staff, particularly Alex, quickly came to my assistance and filled my tire with air, allowing me to continue my journey. I am grateful for the swift help I received from Avis/Budget and would like to thank them for their excellent service.
21. Enterprise Rent-A-Car
User-friendly online booking system
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The first paragraph discusses a negative experience with a car rental company where one of their vehicles nearly caused an accident, and the customer was disappointed with the response from the district manager. The company is depicted as prioritizing profit over customer safety.
In contrast, the second paragraph highlights a positive experience with a specific employee, Mario M., who provided excellent service during the purchase of the oldest daughter's first car. Mario is described as showing genuine care and interest in what was best for the daughter, creating a positive impression.
The first paragraph discusses a negative experience with a car rental company where one of their vehicles nearly caused an accident, and the customer was disappointed with the response from the district manager. The company is depicted as prioritizing profit over customer safety.
In contrast, the second paragraph highlights a positive experience with a specific employee, Mario M., who provided excellent service during the purchase of the oldest daughter's first car. Mario is described as showing genuine care and interest in what was best for the daughter, creating a positive impression.
22. Budget Car Rental
Quick and easy online booking process
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The Budget Car Rental experience was incredibly disappointing. Upon arriving two minutes late on a Saturday when they close at 1pm, we were charged for a full day. The staff's behavior was unacceptable and unhelpful, making the situation even more frustrating.
Despite the issues with the staff, the actual rental experience was satisfactory. The car was in good condition when picked up and returned without any damage, including a crack-free windshield. However, based on the terrible customer service, I have no plans to rent from Budget Car Rental again in the future.
Regarding online reviews, Budget Car Rental has received mixed feedback. Out of 122 reviewers, they have a 4.0 Star Rating, indicating a generally positive experience for most customers. However, my personal experience does not align with this rating, and I would recommend potential renters to be cautious and consider other rental options.
The Budget Car Rental experience was incredibly disappointing. Upon arriving two minutes late on a Saturday when they close at 1pm, we were charged for a full day. The staff's behavior was unacceptable and unhelpful, making the situation even more frustrating.
Despite the issues with the staff, the actual rental experience was satisfactory. The car was in good condition when picked up and returned without any damage, including a crack-free windshield. However, based on the terrible customer service, I have no plans to rent from Budget Car Rental again in the future.
Regarding online reviews, Budget Car Rental has received mixed feedback. Out of 122 reviewers, they have a 4.0 Star Rating, indicating a generally positive experience for most customers. However, my personal experience does not align with this rating, and I would recommend potential renters to be cautious and consider other rental options.
23. Enterprise Rent-A-Car
Convenient location with easy access to major highways
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I recently made a reservation for an intermediate SUV at the Enterprise location at 6829 Greenbriar, Houston, TX. I had initially planned to have the car for a short period, but my plans changed, and I needed to keep it for a longer time. I made a quick phone call to Enterprise, and they accommodated my request with ease.
I found myself in need of a rental car following my fourth car accident in a year, none of which were my fault. Since I was attending a conference in the Med Center area, I searched for the nearest car rental agency and chose Enterprise. My insurance handled the arrangements, and I called them during my lunch break to arrange for the pickup. I was delighted when they offered to come to pick me up from my meeting, saving me the trouble of getting a cab. The process was smooth and hassle-free, making a difficult situation much more manageable.
I recently made a reservation for an intermediate SUV at the Enterprise location at 6829 Greenbriar, Houston, TX. I had initially planned to have the car for a short period, but my plans changed, and I needed to keep it for a longer time. I made a quick phone call to Enterprise, and they accommodated my request with ease.
I found myself in need of a rental car following my fourth car accident in a year, none of which were my fault. Since I was attending a conference in the Med Center area, I searched for the nearest car rental agency and chose Enterprise. My insurance handled the arrangements, and I called them during my lunch break to arrange for the pickup. I was delighted when they offered to come to pick me up from my meeting, saving me the trouble of getting a cab. The process was smooth and hassle-free, making a difficult situation much more manageable.
24. Budget Car Rental
Convenient location with easy access to Houston attractions
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Upon making an initial reservation with Budget, the user declined LDW (Loss Damage Waiver) and roadside assistance coverage. However, they were still charged for these services both at the time of reservation and in person at the agency. The user has attempted to contact Budget for a response but has not received any.
The user had prepaid for a reservation, and upon arriving at the agency, was asked if they would like to add toll road coverage and prepaid gas. The user agreed to both. Despite prepaying for the reservation, the user was not refunded their deposit and was instead charged for gas and toll roads. The user reached out to Budget's customer service and was told they were charged for these additional services. The user has warned others not to do business with Budget, calling them "crooks."
Upon making an initial reservation with Budget, the user declined LDW (Loss Damage Waiver) and roadside assistance coverage. However, they were still charged for these services both at the time of reservation and in person at the agency. The user has attempted to contact Budget for a response but has not received any.
The user had prepaid for a reservation, and upon arriving at the agency, was asked if they would like to add toll road coverage and prepaid gas. The user agreed to both. Despite prepaying for the reservation, the user was not refunded their deposit and was instead charged for gas and toll roads. The user reached out to Budget's customer service and was told they were charged for these additional services. The user has warned others not to do business with Budget, calling them "crooks."
25. Avis Car Rental
Offers a loyalty program for frequent renters
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The individual had a reservation with Avis, located at 1010 Webster Street 77002 in Houston, Texas, which they had prepaid for. They even checked in before their trip through the company's website, which indicated that everything was set for their arrival.
However, the individual's experience at Avis was disappointing. Upon arriving, they found that the car they had reserved and prepaid for was not available. The staff at Avis offered no explanation for this discrepancy and were unable to provide a solution that met the individual's needs. As a result, the individual had to rent a car from a different company, which was not the outcome they had anticipated or preferred.
$96 Alamo on 16811 N. Freeway 77090 - Expedia
I booked at Alamo. I received a confirmation email. So I assumed everything was fine until I arrived for pick up. They didn't have a record of my reservation. I had to wait for an hour to get a car.
The customer had booked a car rental with Alamo, located at 16811 N. Freeway 77090 in Houston, Texas. They received a confirmation email for their reservation and assumed that everything was in order. However, when they arrived at the facility to pick up their rental car, Alamo did not have any record of their reservation.
As a result, the customer had to wait for an hour before they could get a rental car. This delay was inconvenient and caused the customer unnecessary stress, particularly since they had already made arrangements based on their original reservation time. The experience left the customer feeling frustrated and disappointed with the level of service they received from Alamo.
The individual had a reservation with Avis, located at 1010 Webster Street 77002 in Houston, Texas, which they had prepaid for. They even checked in before their trip through the company's website, which indicated that everything was set for their arrival.
However, the individual's experience at Avis was disappointing. Upon arriving, they found that the car they had reserved and prepaid for was not available. The staff at Avis offered no explanation for this discrepancy and were unable to provide a solution that met the individual's needs. As a result, the individual had to rent a car from a different company, which was not the outcome they had anticipated or preferred.
$96 Alamo on 16811 N. Freeway 77090 - Expedia
I booked at Alamo. I received a confirmation email. So I assumed everything was fine until I arrived for pick up. They didn't have a record of my reservation. I had to wait for an hour to get a car.
The customer had booked a car rental with Alamo, located at 16811 N. Freeway 77090 in Houston, Texas. They received a confirmation email for their reservation and assumed that everything was in order. However, when they arrived at the facility to pick up their rental car, Alamo did not have any record of their reservation.
As a result, the customer had to wait for an hour before they could get a rental car. This delay was inconvenient and caused the customer unnecessary stress, particularly since they had already made arrangements based on their original reservation time. The experience left the customer feeling frustrated and disappointed with the level of service they received from Alamo.